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FAQ

How Do I Place An Order?

We are now taking PayPal payments. Please choose your product. Add to your cart and proceed through checkout with PayPal. Don't forget you can use your Credit Cards with Paypal without a Paypal Account.

International Visitors

International visitors are welcome to purchase from our site. This service is new to us and will give international visitors the opportunity to enjoy Once Upon A Sparkle as much as the Aussies.

 

 

 

Payment

 

All payments via PayPal.  Credit Cards can be used even if you do not have a PayPal Account.

 

Returns & Refunds

 

Returns & refunds are at the discretion of Once Upon A Sparkle. All sales are considered final. Should you have a query with your item, please email us with your question so we can come to a resolution.

Description Terms Used

Once Upon A Sparkle is an online store that sells predominantly hand made items. All words such as "gold", "silver", "copper", "bronze" are purely for description of colour.

 

Privacy Policy

 

All banking details and address details will be kept private and not used for any other purpose.

Send Us Your Thoughts

We are interested in your thoughts about our web site.

Please take a minute to send us your thoughts, comments and what you would like to see on our site.

Do we have what you are looking for?

If we don't, please send us a message and let us know so we can provide a better choice for you.

Maybe we can make something for you.

Let us know that too.  If we make something for you, you still have a choice as to whether you purchase.

What do you think of what we are showing you?

Please leave us a message so we know what we need to improve.

Meanwhile enjoy the web site and we send all our customers love and sparkles.

NOTES ON SOLD PRODUCTS

If any of our products has the SOLD ribbon, please send us a message on the "Contact" form if you wish to have a special order made for you. There is no extra charge to re-make these. Note: not all can be replicated, please message us to enquire.

Post -

All orders will be shipped using Australia Post. There are no tracking numbers unless requested. There will be an extra charge for tracking.